roboTED

Privacy Policy

Last updated: 25 March 2026

1. Data Controller

The data controller responsible for your personal data is Wartens Ltd, registered in England and Wales (Company No. 15262249, VAT No. 473020522, D-U-N-S® No. 231167762), with registered office at 8, Lyon Road, Milton Keynes MK1 1EX.

For data protection enquiries, contact us at hello@roboted.io.

2. Legal Framework

This Privacy Policy is issued in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to protecting your privacy and handling your data transparently. For guidance on data protection, visit the Information Commissioner's Office (ICO).

3. Data We Collect

We may collect and process the following personal data:

  • Identity data: name, job title, company name.
  • Contact data: email address, phone number, postal address.
  • Transaction data: details of bookings, payments, and invoices.
  • Technical data: IP address, browser type, device information, pages visited.
  • Usage data: information about how you use the Platform.
  • Marketing data: your preferences for receiving marketing communications.

4. How We Use Your Data

We use your personal data for the following purposes with the corresponding lawful basis:

  • Contract performance: processing bookings, managing rentals, handling payments.
  • Legitimate interests: improving the Platform, analytics, fraud prevention, customer support.
  • Consent: marketing communications (you may withdraw consent at any time).
  • Legal obligation: tax records, regulatory compliance.

5. Data Sharing

We may share your personal data with:

  • Robot suppliers and delivery partners (to fulfil your booking).
  • Payment processors (Stripe) for secure payment handling.
  • Analytics providers (to help us improve the Platform).
  • Legal and regulatory authorities where required by law.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Transaction data is retained for 7 years in accordance with HMRC requirements.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of access , request a copy of your personal data.
  • Right to rectification , request correction of inaccurate data.
  • Right to erasure , request deletion of your personal data.
  • Right to restrict processing , request limitation of how we use your data.
  • Right to data portability , receive your data in a machine-readable format.
  • Right to object , object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact hello@roboted.io. We will respond within 30 days.

8. International Transfers

Where your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO or an adequacy decision.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and regular security assessments.

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

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